Please ONLY provide users with this SR if you've already done the following:

Confirmed they are a DAPPS user.

Given them the SR titled 'Decennial User /DAPPS Employee No Account' to have them contact the Decennial Services Center

Once both of these steps have been taken and they've come back to you to state they're not able to reach anyone using that number, having difficulty with it, etc. then you may provide the SR below.

I'm sorry to hear that you were not able resolve your inquiry with the Decennial Services Center. In this case, the Census Administrators have asked that you please contact 301-763-6911. Kindly note, this number is manned 7 days a week from 9am-9pm.