Client Information 6

• System Requirements
• Preferred Browser
• Mobile Devices
• DOC CLC | Government Shutdown
• IT Help Desk

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Login Related 4

• Admin Login
• SSO
• Login Requests | Cannot Access DOC Email
• How Do I Log Out?

Account Related 15

• How Do I Register for an Account?
• Account Information Incorrect
• Inactive Account
• No Account | Field Employees
• No Account | Non-Field Employees

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Basic Support 1

• I am an Admin and Need Help

Training Related 10

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

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Specific Training 4

• PMI/PMP Vouchers and Membership
• No FEAR Act 2024-2025 Training
• DOC Customized Purchase Card Training Update FY2024
• Understanding AI: Capabilities, Risks, and Responsible Use Training

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 5

• Account Related
• Course Related
• Login Reset Request
• CLC Admin Password Reset Escalation
• Follow-up after Escalation to Admins

Archived SRs 12

• Active Shooter Training
• 2019-2020 No FEAR Act
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion
• Telework 101 - Completion Issue

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