Client Information 6

• System Requirements
• Preferred Browser
• Mobile Devices
• IT Help Desk
• Device Settings | Managed by Organization

View all 6

Login Related 5

• SSO
• Admin Login
• Login Requests | No Personal Email Addresses
• Login Inquiry | Cannot Access DOC Email
• How Do I Log Out?

Account Related 16

• How Do I Register for an Account?
• Account Information Incorrect
• Inactive Account
• No Account | Field Employees
• No Account | Non-Field Employees

View all 16

Training Related 10

• LMS Navigation
• WBT
• ILT/VILT
• Playlists
• Certificates

View all 10

Specific Training 10

• Cyber Awareness Challenge (2026) CSAT
• PMI/PMP Vouchers and Membership
• No FEAR Act 2026-2027 Training
• DOC Customized Purchase Card Training Update FY2026
• Understanding AI: Capabilities, Risks, and Responsible Use Training

View all 10

Supervisor/Manager 3

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Course Completion Report | Supervisor

Ticket Processing 7

• Account Related
• Course Related
• SSO | Login Issues
• CLC Admin Password Reset Escalation
• Follow-up after Escalation to Admins

View all 7

Archived SRs 12

• Active Shooter Training
• 2019-2020 No FEAR Act
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion
• Telework 101 - Completion Issue

View all 12