Knowledge base
DOC Census CLC
Client Information
6
System Requirements
Preferred Browser
Mobile Devices
DOC CLC | Government Shutdown
IT Help Desk
View all 6
Login Related
7
How Do I Log In?
Login Reset Request/SSO Login Issues
Where is Census, I can't find it
Admin Login Request
How Do I Log Out?
View all 7
Account Related
15
How Do I Register for an Account?
Account Information Incorrect
Inactive Account
No Account | Field Employees
No Account | Non-Field Employees
View all 15
Basic Support
1
I am an Admin and Need Help
Training Related
8
LMS Navigation
OLT
ILT/VILT
Playlists
Field Representatives | Training Related-Issues/Inquiries
View all 8
Specific Training
3
PMI/PMP Vouchers and Membership
No FEAR Act 2024-2025 Training
DOC Customized Purchase Card Training Update FY2024
Supervisor/Manager
2
Supervisor Issues
Will My Employee Get an email Notification When I Assign them a Course?
Ticket Processing
5
Account Related
Course Related
Login Reset Request
CLC Admin Password Reset Escalation
Follow-up after Escalation to Admins
Archived SRs
12
Active Shooter Training
2019-2020 No FEAR Act
Books 24 X 7
Supervisor's Role in the Hiring Process - not moving to completion
Telework 101 - Completion Issue
View all 12
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 7
Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 6
Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
