If an admin pushes and says they are the main admin/don’t know who the admin is/have eSkillz Level 2 or 3 admin help, then indicate:

Ok, I would be happy to further assist. Let me create a ticket to have a DOC Team Lead contact you with further guidance.

Here at End-User Support, we provide assistance with general access, navigation and utilization of the Commerce Learning Center. If you need assistance with LMS Admin functionality, it will be best to direct that question to your main Bureau system administrator.