Please use the below SR for users who do not have an account.

Thank you for contacting DOC Census CLC End-User Support!

We sincerely apologize for the difficulty you're experiencing accessing the CLC. Unfortunately, at this time, we've not been able to locate an account for you. Kindly note, the Census Administrators have advised that if you are a Field Employee, not working in the DC or Suitland area you'll need to contact the appropriate Regional Office Automation Staff using the below information for further assistance:

Atlanta
Email Address: atlanta.automation@census.gov
Phone Number: 404-730-3927

Chicago
Email Address: cgro.automation.list@census.gov
Phone Number: 630-288-9240

Denver*
Email Address: denver.automation@census.gov
Phone Number: 720-962-3830

Los Angeles*
Email Address: los.angeles.automation@census.gov
Phone Number: 818-267-1723

New York*
Email Address: new.york.automation@census.gov
Phone Number: 212-584-3420

Philadelphia*
Email Address: philadelphia.automation@census.gov
Phone Number: 215-717-1825

Kindly note that the regions with an asterisk beside them have an automation that will need to be followed to get in contact with the correct individual to assist you.

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If you are not a Field Employee, please provide us with the below information so that we may assist you further.

1. Are you a Contractor or Federal Employee?
2. What is your Date of Hire?
3. Please provide the name and email of your manager.
4. Have you accessed the CLC before? Or, is this your first time?
5. Did you recently transfer from another bureau? If so, from which bureau and when?
6. Did you recently have a name/email address change?

Please let us know if you need additional assistance.

Thank you,