| Support Category: ILT | Drop, VILT | Drop (select applicable) |
| Specialist Notes: |
Please provide the user with SR to drop VILT if the user is unable to drop the training from his/ her end then ESCALATE. The instructor is not allowed to drop VILT from our end.
Standard Response: |
To withdraw from a VILT please do the following:
1. Go to your 'Transcript' and locate the Training
2. Click on the white drop-down arrow next to the BLUE 'View Training Details' button to the right of the Training title
3. Next click on 'Withdraw' from the drop-down menu
4. You will be taken to a new page where you will need to insert "Reason for withdrawal."
5. Finally, click 'Submit' to withdraw from Training.
If you are not able to withdraw from the Training, I will need to escalate your request to the administrator so they can remove the training.