Support Category: Course Launch Issue Specialist Notes: For course launch issues, have them do a SystemCheck and give them the information to solve...

Support Category: Course Progress Issue | Clear Cache Specialist Notes: If they do not know how to do this, get a system check for their browser. F...

Support Category: Course Completion Issue Specialist Notes: For course completion issues, have them do a SystemCheck and give them the information...

Support Category: Course Launch Issue Specialist Notes: Get their browser settings, then adjust based on the Master System Check. Standard Res...

Support Category: Course Launch Issue Specialist Notes: Get their browser settings, then adjust based on the Master System Check. Standard Res...

Support Category: Course Issue | Inactive Course Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that if...

Support Category: Course | Drop/Remove Specialist Notes: Users cannot drop self-assigned courses at this time. However, the user can Archive the co...

Support Category: Course Launch | Relaunch Completed Course Specialist Notes: If the user wishes to retake a course and receive an updated date of...

Support Category: Course Progress Issue | Navigation Specialist Notes: Some users have reported not being able to get back to the course after the...