Account Related

DAPPS User Needing Further Assistance/Decennial Service Center Was Not Helpful
Specialist Notes: Please ONLY provide users with this SR if you've already done the following: Confirmed they are a DAPPS user. Given them the SR...
Mon, 9 Mar, 2026 at 6:05 AM
Multiple Approved Accounts | User Works for Multiple Bureaus
Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...
Mon, 9 Mar, 2026 at 5:57 AM
Updating CLC Account when Switching Bureaus
Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to anot...
Mon, 9 Mar, 2026 at 5:58 AM
Update CLC Account While on a Detail
Support Category: User Account | Other Issues  Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have aske...
Mon, 9 Mar, 2026 at 5:59 AM
Contractor Account Issues
Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here is...
Mon, 9 Mar, 2026 at 6:06 AM