Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed t...

Support Category: User Account | Account Info Update Request Specialist Notes: Note: Employees will need to update GovTA to correct any information...

Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employee type  2....

Support Category: User Account | No Account Specialist Notes: ➤If your user is a Field Employee, please use the SR below. ➤If the user is NOT ...

Support Category: User Account | No Account Specialist Notes: Note: This SR also applies to @2020census.gov NFC users as well because they are regul...

Support Category: User Account | Account Info Update Request Specialist Notes: Decennial users can be identified by their @2020census.gov email add...

Support Category: User Account | Inactive Account Specialist Notes: Please escalate inactive accounts with both old (inactive account) email addres...

Support Category: User Account | No Account Specialist Notes: A Decennial user can be identified by their email address ending in @2020census.gov A...

Support Category: Admin Assistance Specialist Notes: Ask them why they need Admin rights. Get as much information as possible. Standard Respo...

Specialist Notes: If you get a user with an @2020census.gov email address the first thing we need to do is determine what type of user, they are: a DAP...